Refund Policy

This Refund Policy applies to subscriptions purchased directly from Booknesta. It does not apply to transactions between end customers and businesses (Tenants) using the platform — those are governed by each Tenant's own policies.

Payments are processed by Paddle, who acts as our Merchant of Record. Refunds are issued back to the original payment method.

The Free plan has no charges. No payment information is required, and no refund applies.

Monthly subscriptions are billed at the start of each calendar month.

• Within 48 hours of the initial charge: You may request a full refund of your first monthly payment if you are a new subscriber and have not made substantial use of paid features. Contact us at billing@booknesta.com within 48 hours of the charge.
• After 48 hours: Monthly subscription payments are non-refundable. You may cancel at any time to prevent future charges; your paid access continues until the end of the billing period.
• Automatic renewal: Monthly subscriptions renew automatically each month. You can disable auto-renewal in your account settings at any time before the next renewal date.

Annual subscriptions are billed upfront for a 12-month period.

• Within 30 days of the initial charge: You may request a prorated refund for the unused portion of your annual subscription. The refund amount is calculated as: (months remaining / 12) × annual price paid, rounded to the nearest euro.
• After 30 days: Annual subscriptions are non-refundable after the 30-day window. You may cancel to prevent renewal; access continues until the end of the paid year.
• Automatic renewal: Annual subscriptions renew automatically at the end of each 12-month term. We will send a reminder email at least 14 days before renewal. You can cancel auto-renewal in your account settings.

Booknesta provides software for businesses to manage their bookings. We do not process payments for the actual services provided by Tenants to their customers.

If you are an end customer who booked a service through a Booknesta-powered page:

• Contact the business directly for any refund or cancellation request.
• Booknesta cannot issue refunds for services provided by Tenants.
• All such refunds are governed exclusively by the Tenant's own policies.

To request a refund, email billing@booknesta.com with:

• Your account email address
• The date of the charge
• The reason for your request

We aim to process all eligible refund requests within 5–7 business days. Funds typically appear within 5–10 business days depending on your bank or card provider.

If you were charged in error (e.g., duplicate charge, pricing discrepancy), we will issue a full refund regardless of the windows above. Please contact us promptly at billing@booknesta.com.

In exceptional circumstances such as extended service outages caused by Booknesta, we may offer credits or refunds at our discretion. Such decisions do not create a precedent or obligation for future situations.

If you believe a charge is unauthorised or incorrect and we are unable to resolve the issue, you have the right to dispute the charge with your bank or card provider. We encourage you to contact us first at billing@booknesta.com so we can resolve the issue quickly.

For any questions about this Refund Policy, contact us at: billing@booknesta.com